I bought an IPhone XS 2 days ago, once I used it I realized that the screen lock is slowed down, compare it with older iphones and even with another iPhone XS and these block the screen instantly after pressing the button. Help please
iPhone XS, iOS 12
Good morning Nicolasmm18,
Welcome to the Apple Support Communities!
I understand you purchased a iPhone XS two days ago, and you believe the Lock screen is not as responsive as other iPhones you've tried. I would suggest updating your iPhone to the most recent iOS (which is currently iOS 12.1.4).
Update your iPhone, iPad, or iPod touch
Try adjusting the Auto-Lock setting on your device. (Settings > Display & Brightness > Auto-Lock). You can adjust this setting from 30 seconds to Never. I think 3 Minutes is a good starting point. Then restart your iPhone.
If you purchased the iPhone at an Apple Retail Store or online at Apple, you can return the device within 14 days in the United States if you are unhappy with your purchase for any reason.
Apple Retail Store Purchase Policies
Take care.
If you return to the States and make a Genius Bar appointment it should only take a few minutes if they find something wrong with the iPhone and there is no charge if there is no physical damage to the iPhone.
Thanks for the reply. I have some doubts, since I already updated and reset the phone and this problem continues to happen, what I want to do is take it to apple so that it can be changed, but I bought it in the United States through the Apple.com page and I am currently In Panama, I would like to know how is the process to change it, how long do I have to wait, if I have to pay for something additional.
Delayed screen lock
