iTunes crash - unresponsive (MacBook Pro (15-inch, 2018))

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karrdepl Author

Level 1

8 points

iTunes crash - unresponsive (MacBook Pro (15-inch, 2018))

When I try to run iTunes it doesn't start and remains unresponsive. It happened since just few days.

I tried to restart macbook, restart in safe mode. I tried to launch iTunes in safe mode, nothing helps.

I have updated OSX as well - it is Mojave 10.14.3 (18D109) right now.

I tried to install iTunes 12.8.2 - can't do it - I get message:

I can't install iTunes from new installation file cause I get weird message:

"This update needs macOS in version 10.13.99 or higher" (

I searched for help online but could't find anything reasonable...

I also tried to run iTunes through terminal - this is what I get:

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MacBook-Pro-Marcin:~ karrde$ /Applications/iTunes.app/Contents/MacOS/iTunes ; exit;

objc[1140]: Class AMSBag_DeviceOffers is implemented in both /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit (0x7fffa355c850) and /Applications/iTunes.app/Contents/MacOS/iTunes (0x10e78bd18). One of the two will be used. Which one is undefined.

2019-03-01 15:18:27.698 iTunes[1140:56765] .sdef warning for attribute 'rawData' of class 'artwork' in suite 'iTunes Suite': 'raw data' is not a valid type name.

2019-03-01 15:18:28.478 info> Scale factor of main display = 2.0

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Is there anyone that can help without restoring OS?

MacBook Pro 15”, macOS 10.14

Posted on Mar 1, 2019 6:20 AM

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Answer 1

Best reply

turingtest2

Level 10

273,039 points

Mar 2, 2019 6:30 PM in response to karrdepl

That one is above my pay grade. At a guess there are two different libraries offering to service the same function, one of which is selected at random.

In the main account try holding down option as you launch iTunes to see if it will let you choose or create a library, then choose the library that you want to open.

tt2

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Answer 2

turingtest2

Level 10

273,039 points

Mar 3, 2019 5:05 AM in response to karrdepl

If you've picked a .itl file in the Previous iTunes Libraries folder then you should close iTunes and move that file up into the iTunes folder and rename it to iTunes Library.itl, and option-start-iTunes once more so that you're using the standard layout for the library. See Empty/corrupt iTunes library after upgrade/crash - Apple Community.

tt2

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Answer 3

sberman

Level 10

264,567 points

Mar 1, 2019 1:57 PM in response to karrdepl

Is there anyone that can help without restoring OS?

No.

iTunes 12.8 cannot be used with MacOS Mojave 10.14.3. That version of MacOS includes iTunes 12.9.

You must restore your MacOS.

But of course since you have a good backup that won’t be a problem.

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Answer 4

turingtest2

Level 10

273,039 points

Mar 2, 2019 11:07 AM in response to karrdepl

And do we know what happened?

Yes, you messed with part of the system that Apple don't want you to mess with. Reinstalling Mojave over the top of your existing system should be painless and won't lead to data loss, but you do have all of your data backed up don't you?

tt2

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Answer 5

karrdepl Author

Level 1

8 points

Mar 2, 2019 2:21 PM in response to turingtest2

The problem is that I accept in 100% Apple policy to not mess up with anything and I didn't. A few days ago I just wanted to listen to some music and like every other day I launched iTunes - but this time it has never started...

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Answer 6

turingtest2

Level 10

273,039 points

Mar 2, 2019 4:19 PM in response to karrdepl

Did you try rebooting the computer when iTunes wouldn't work? Did you try launching it in its safe mode? (Press and hold command and option as you launch iTunes.) Did you try rebooting the Mac into its safe mode? (Press and hold shift after you hear the startup chime.) Did you test behaviour in a different user profile? These are all things you might have tried before striping out iTunes.

tt2

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Answer 7

karrdepl Author

Level 1

8 points

Mar 2, 2019 5:32 PM in response to turingtest2

Did you try rebooting the computer when iTunes wouldn't work? Did you try launching it in its safe mode? (Press and hold command and option as you launch iTunes.) Did you try rebooting the Mac into its safe mode? (Press and hold shift after you hear the startup chime.) Did you test behaviour in a different user profile? These are all things you might have tried before striping out iTunes.

I did all except one - different user profile - so I did it now and iTunes works just fine...

And on my main account where iTunes doesn't launch this is what I get when I try to run it with Terminal:

Class AMSBag_DeviceOffers is implemented in both /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit (0x7fffa355c850) and /Applications/iTunes.app/Contents/MacOS/iTunes (0x10e78bd18). One of the two will be used. Which one is undefined.

I think it explains it but I don't get it...

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