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How to cancel a purchase order on a app I had so it can update

I can’t update one of my apps because it’s asking me to pay for something I already paid for and I can’t use the app till it updates please help

iPhone 8 Plus, iOS 12

Posted on Mar 1, 2019 3:17 PM

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Posted on Mar 1, 2019 5:41 PM

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 




iTunes Support






iTunes Support – world wide

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How to cancel a purchase order on a app I had so it can update

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