Chanehelp Author

Level 1

4 points

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I was searching Google and received a pop up that says MAC O.S. is infected with a virus and other malicious applications. It referred me to an Apple Support number of 877-247-***. However, when I look in Apple support I don’t find that number listed anywhere. Now I can’t get message off of my computer

[Edited by Host]

iMac 21.5", macOS 10.14

Posted on Mar 2, 2019 8:14 AM

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3 replies

Level 10

160,924 points

Mar 2, 2019 9:03 AM in response to Chanehelp

To try removing this adware/malware, I suggest that you consider using either or both:

Ref: Using EtreCheck to Troubleshoot Potential… - Apple Community

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Level 10

149,360 points

Mar 2, 2019 8:58 AM in response to Chanehelp

Dennis is correct, it is a scam!!!!!!!!!!!!!!!!!!!

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Level 10

96,884 points

Mar 2, 2019 8:56 AM in response to Chanehelp

It is a scam.

see > Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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