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User profile for user: ricardo_moralesgonzalez
ricardo_moralesgonzalez Author
User level: Level 1
4 points

iPhone 6 screen turned black and is unresponsive

My iPhone 6 stopped working and the screen turned black while charging. I tried to hard reset the phone by holding down the power and the home button at the same time but the screen does turn on. It still turns on since my computer detects an apple mobile device when plugged in however the itunes program does not recognize an iPhone and the silent switch when switched does not emit a vibration. What could be the problem? and what can I do to fix it?

iPhone 6

Posted on Mar 2, 2019 11:59 AM

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User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Posted on Mar 2, 2019 12:01 PM

Try Some Troubleshooting?


  1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
  2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
  3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory.
  4. How to erase your iOS device & then set it up as a new device or restore it from backups.


If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

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User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Mar 2, 2019 12:01 PM in response to ricardo_moralesgonzalez

Try Some Troubleshooting?


  1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
  2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
  3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory.
  4. How to erase your iOS device & then set it up as a new device or restore it from backups.


If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

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iPhone 6 screen turned black and is unresponsive

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