Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone X screen won’t turn on.

My iPhone X screen won’t turn on. When I use the switch to toggle sound, the phone vibrates when I turn sound off which tells me that the phone is on, but the screen won’t work. I’ve tried the volume up/down, power button hold multiple times with the phone plugged in and unplugged with no success. I’ve also tried connecting it to iTunes on a laptop but iTunes won’t recognize it (whenever I connect to a device, the phone usually has a dialog box asking to approve connection to that devise, and since The screen is blank, I can’t approve that dialog box access). Are there other options I can try to either reboot or bring screen functionality back?


thank you!

iPhone X

Posted on May 31, 2020 6:28 AM

Reply
Question marked as Best reply

Posted on May 31, 2020 7:40 AM

You could put your iPhone into "Recovery Mode" to see if it will appear in iTunes


https://support.apple.com/en-us/HT201263

8 replies

iPhone X screen won’t turn on.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.