blue highlight box
a blue highlight box has suddenly appeared on the desktop screen on my 2017 MacBook Pro, and I can't get rid of it. It seems to be disrupting functions, such as I can no longer turn off the machine
Please can you help?
Apple Event: May 7th at 7 am PT
a blue highlight box has suddenly appeared on the desktop screen on my 2017 MacBook Pro, and I can't get rid of it. It seems to be disrupting functions, such as I can no longer turn off the machine
Please can you help?
a blue highlight box has suddenly appeared on the desktop screen on my 2017 MacBook Pro, and I can't get rid of it. It seems to be disrupting functions, such as I can no longer turn off the machine
Please can you help?
Does the blue highlight box do anything if you engage it somehow?
Did an Accessibility box get checked?
>System Preferences>Accessibility
You can force quit the Mac by holding the power button for ~8-10 sec. Does the restart resolve anything?
To trouble shoot further you can:
Try a SafeBoot https://support.apple.com/en-us/HT201262
Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches, dynamic loader cache, etc. get cleared and rebuilt.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
Test issue in another user (or guest user) account https://support.apple.com/en-us/HT204443
This will tell you if it a universal issue or isolated to your user/admin account.
a blue highlight box has suddenly appeared on the desktop screen on my 2017 MacBook Pro, and I can't get rid of it. It seems to be disrupting functions, such as I can no longer turn off the machine
Please can you help?
Does the blue highlight box do anything if you engage it somehow?
Did an Accessibility box get checked?
>System Preferences>Accessibility
You can force quit the Mac by holding the power button for ~8-10 sec. Does the restart resolve anything?
To trouble shoot further you can:
Try a SafeBoot https://support.apple.com/en-us/HT201262
Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches, dynamic loader cache, etc. get cleared and rebuilt.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
Test issue in another user (or guest user) account https://support.apple.com/en-us/HT204443
This will tell you if it a universal issue or isolated to your user/admin account.
Press and hold down the Power button until the computer shuts down. Wait 15 seconds then reboot.
Thank you so much kaPPY THAT WORKED PERFECtly
I'm BIT USELESS with this stuff so I'm very grateful for your help
blue highlight box