blue highlight box

a blue highlight box has suddenly appeared on the desktop screen on my 2017 MacBook Pro, and I can't get rid of it. It seems to be disrupting functions, such as I can no longer turn off the machine

Please can you help?


Posted on Mar 3, 2019 10:00 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 3, 2019 10:16 AM

a blue highlight box has suddenly appeared on the desktop screen on my 2017 MacBook Pro, and I can't get rid of it. It seems to be disrupting functions, such as I can no longer turn off the machine
Please can you help?



Does the blue highlight box do anything if you engage it somehow?


Did an Accessibility box get checked?

>System Preferences>Accessibility


You can force quit the Mac by holding the power button for ~8-10 sec. Does the restart resolve anything?


To trouble shoot further you can:


Try a SafeBoot  https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches, dynamic loader cache, etc. get cleared and rebuilt.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 



3 replies
Question marked as Top-ranking reply

Mar 3, 2019 10:16 AM in response to monkdwallydhonk

a blue highlight box has suddenly appeared on the desktop screen on my 2017 MacBook Pro, and I can't get rid of it. It seems to be disrupting functions, such as I can no longer turn off the machine
Please can you help?



Does the blue highlight box do anything if you engage it somehow?


Did an Accessibility box get checked?

>System Preferences>Accessibility


You can force quit the Mac by holding the power button for ~8-10 sec. Does the restart resolve anything?


To trouble shoot further you can:


Try a SafeBoot  https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches, dynamic loader cache, etc. get cleared and rebuilt.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 



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blue highlight box

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