Legit email or i got scammed?

Question

Level 1

8 points

Legit email or i got scammed?

Hello! Today I got some email from Apple Support which says : "RE: Apple Further verification required - Latest transaction".

I got scared, because I thought that someone is trying to buy something with my apple id.

I started reading the email and says:

"

Your AppIe ID is temporarily Iocked !

Your Apple ID was used to sign into iCloud from another device

and make purchase through iTunes Store.

Here the details of your purchase and activity:

Item: Spotify Premium

Device : iPhone X

Status: Need Confirmation

Total order : 89$

IP address: Some ip address

Location: El Jadida, Morocco

Browser: Safari 12.0

"

And then there is a link "report payment" to support.apple.id-request-verification.com

I clicked on it because I thought that it is legit email from Apple, but then the antivirus blocked the URL and didn't give me access to it. Then I checked who sent me the email and the email address is : serviceapps-storeverification-0198@apple-support.com.

So I'm thinking now, while I opened the email could I downloaded some virus that can infect my PC or the email is legit and the antivirus is just blocking the URL?

iPhone 8, iOS 12

Posted on Mar 3, 2019 3:08 PM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

685,221 points

Mar 3, 2019 5:23 PM in response to Frouster

Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Check your purchases history.

Purchase History Review

Apple won't send you an email/text telling you your account is disabled or will be disabled. You will find out the next time you try to log in somewhere.

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

Identifying legitimate emails from the iTunes Store

Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.

reportphishing@apple.com

As long as you didn't sign in anywhere, you should be okay.

Reply

Answer 2

Eric Root

Level 10

685,221 points

Mar 4, 2019 4:54 AM in response to Frouster

You are welcome.

Reply

Answer 3

Frouster Author

Level 1

8 points

Mar 4, 2019 12:20 AM in response to Eric Root

Thank you a lot for your answer. Now, I'm 100% sure that its scam because I haven't bought anything and I didn't notice that at the end of the email it says : "*we require additional information to complete your verifications", which how you said its scam because Apple will never ask about your personal information.

Reply

Legit email or i got scammed?

Similar questions