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Can’t download free app

I cannot download a free app until I update my billing information? When I try to update the payment method is declined even though 1) all of the information is correct and 2) the app is free so I don’t need to pay for anything.

Please help.

iPhone 5s, iOS 12

Posted on Mar 4, 2019 6:41 AM

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Posted on Mar 4, 2019 6:47 AM

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 




iTunes Support






iTunes Support – world wide

1 reply
Question marked as Best reply

Mar 4, 2019 6:47 AM in response to 2000icloud

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 




iTunes Support






iTunes Support – world wide

Can’t download free app

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