Why does it say that when i try yo open the video or pic?

Why does it say that when i try to open a pic or a video from my messages?

iPhone XS Max, iOS 12

Posted on Mar 4, 2019 12:20 PM

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Question marked as Top-ranking reply

Posted on Mar 5, 2019 6:26 AM

Close the app and then go to settings>general>reset> and reset all settings to see if that fixes it. You may need to force restart the device - On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.


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Question marked as Top-ranking reply

Mar 5, 2019 6:26 AM in response to luciano53

Close the app and then go to settings>general>reset> and reset all settings to see if that fixes it. You may need to force restart the device - On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.


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Why does it say that when i try yo open the video or pic?

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