Activation lock

Question

Kaluwit Author

Level 1

8 points

Activation lock

Sorry if I am posting in the wrong place. I have an iPhone iPad and pc all

with iCloud or using Apple ID yesterday the IPad restarted and

activation lock appeared, this was referencing an old email address. I

try my last three passwords none work. The help mentions Find my iPhone.

I delete the iPad from iCloud via the iPhone and remove Find my iPhone

from the iPhone. Still no success. I try to reset Apple ID using the old

address but Apple do not recognise it. Both PC and iPhone work fine,

the iPad will not go past Activation. I bought the iPad new several

years ago and use it infrequently. I changed the email a couple of years

ago and it worked seamlessly... until now!!

Does anyone know how to resolve this please?

iPad mini Wi-Fi

Posted on Mar 4, 2019 1:46 PM

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Answer 1

Mar 5, 2019 2:09 AM in response to Kaluwit

Getting a password is going to be the only way to unlock it - resetting the iPad (even if you can) will have no effect. Try going to https://getsupport.apple.com . Click 'Apple ID', then Forgot Apple ID password'.

If you have any problems with that try this form: https://www.apple.com/emea/support/itunes/contact.html and select 'Account Security' from the first pop-up menu.

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Answer 2

Mar 4, 2019 1:51 PM in response to Kaluwit

Go to https://iforgot.apple.com to retrieve the ID and reset the password. Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.

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