New iPhone, not all purchased music available for download

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New iPhone, not all purchased music available for download

I just got the iPhone XR, updating from my old iPhone 6. When I tried to re-download my music library from iTunes, only my “recent” purchases show up.

I went into my iTunes account and verified that I have purchased the other music that is missing in my purchase history, but The iTunes Store doesn’t recognize that I’ve already purchased the songs. Is this because the missing music was purchased 4+ years ago? The exact songs/albums that are missing are still available in the iTunes Store.

iPhone XR, iOS 12

Posted on Mar 6, 2019 8:23 AM

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Answer 1

Mar 6, 2019 8:27 AM in response to Flapjack_

You bought those with the same Apple ID you are using now?

iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions -->https://www.apple.com/emea/support/itunes/contact.html

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Answer 2

Flapjack_ Author

Level 1

8 points

Mar 6, 2019 9:45 AM in response to Limnos

Yes. Same Apple ID. I took your advice and am waiting for a response from apple.

Some albums/songs in in the store show as “purchased”, but I am unable to download them to the new phone. The only songs I’ve had access to are the ones stored on the cloud (cloud emblem with downward arrow). So I’m guessing that’s the problem. Although I don’t know why that would preclude me from downloading my purchased items. Although the store shows “purchased” on some songs/albums, they are not listed when I go to “iTunes-more-purchased-music”. That once again only shows songs on the cloud.

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New iPhone, not all purchased music available for download

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