Touch ID or Passcode Required to Pay

I had to wipe my iphone 7 clean last week, I have reloaded ApplePay and my RBC credit cards into the Wallet, activated touch id everywhere possible, but when I try to tap to pay in a store I'm getting the message "! Touch ID or Passcode Required to Pay" - with no way to enter my touch id nor passcode. RBC Online Banking was not able to resolve, can anyone here help?

iPhone 7, iOS 12

Posted on Mar 6, 2019 9:44 AM

Similar questions

Touch ID cannot unlock iPhone For some reason Touch ID cannot unlock my phone. By that I mean when I press the home button, I get the haptic feedback, but the phone does nothing. It does not show that it can't sense my finger print (in which case it will pop up the passcode screen), nor does the lock icon at the top unlock. It just hangs there with no way of unlocking. I have to repeatedly re-initiate the unlocking process and hope that it unlocks or shows the passcode screen. However, double tapping home does activate apple pay so I know that the sensor isn't broken. It also works fine for everything else that requries my fingerprint (i.e. app store and some apps) I have tried restarting my iPhone and re-activating Touch ID, but the problem persists. In the meantime I have a workaround of just reverting back to passcode only, but I would still want to fix this issue
448 1
Touch ID as a payment method on my iPhone 7 Somehow my Touch ID doesn’t work on my app payments anymore how do I get it back
209 1
Fake passcode entry screen? I have a iPhone SE 2020 and have fingerprint enabled for the home button. The sensor is flakey sometimes - not recognizing my print - so I’m used to seeing the Enter Passcode screen pop up when the sensor glitches. I use a complex passcode so I get the alpha-numeric keyboard and text-entry box instead of the numeric keypad. But it’s been operating smoothly for a few months. A few days ago, the fingerprint sensor glitched briefly while using Apple Pay in a store. The circular fingerprint image showed on the payment screen - and I could see the lines not filling in red. I tried again and the payment processed. At the next store, when I presented my phone to the reader, there was no response. I’ll mention that I usually don’t have my phone open when I use Apple Pay. I just hold my locked phone to the reader, press on the home button, and the phone unlocks and opens Wallet in one smooth action. But there was no response - no haptic feedback. After a few seconds, I was prompted to enter my passcode. The message read “Your passcode is required to use Wallet” - which seem reasonable. So I entered my passcode and presented the phone again and the payment processed. But as I left the store, I realized there was something different about the passcode screen. Usually there is a heading “Enter Passcode” with a message underneath in smaller typeface - all of which is centered. But this screen only had the message, “Your passcode is required to use Wallet” — and it was left-justified. I don’t know how a captured passcode might be used by a remote hacker, but I stopped to check my password manager app, found it still signed in needing only fingerprint/passcode to open — and I promptly signed out (kicking myself, because I usually leave it needing password to open). When I got home, I checked my Passcode/TouchID settings and found everything as it should be. Later on I went out again and Apple Pay worked normally. However, I did have another fingerprint glitch when unlocking the phone to do something else. So I restarted the phone (it usually sorts that out) and it’s been OK since. I tried to put the odd passcode entry screen out of my mind… …until I saw an article on the morning of April 1 urging iPhone users to update to iOS15.4.1 immediately to address a critical vulnerability. Then alarm bells rang. I installed the update AND changed my passcode. But I’m still worried about the passcode screen that appeared when I attempted to make a payment and there was no response. Once again, the message was left-justified rather than centered, and there was no Enter Passcode title above. It was, however, set up for entering an alphanumeric passcode. Your passcode is required to use Wallet At the time this happened, my phone was still on iOS15.4. I really hope that was a legitimate passcode screen just missing some styling….but if it was a fake, what might a remote attacker be able to do with a captured passcode?
3166 1

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Touch ID or Passcode Required to Pay

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up