Apple Event: May 7th at 7 am PT
Hello, I have an issue with authorisation when I try to install some app from App Store. I filled Apple ID and password and then the form disappears and I'm still unauthorised. I tried to enter my home Apple ID, but I got the same feedback with Error message (attached screenshot).
Do a backup, preferably 2 backups on 2 separate drives.
Quit the application.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.appstore.plist and com.apple.appstore.commerce.plist. Move the .plists to your desktop.
Restart the computer, open the application, and test. If it works okay, delete the plists from the desktop.
If the application is the same, return the .plists to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this.
Do a backup, preferably 2 backups on 2 separate drives.
Quit the application.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.appstore.plist and com.apple.appstore.commerce.plist. Move the .plists to your desktop.
Restart the computer, open the application, and test. If it works okay, delete the plists from the desktop.
If the application is the same, return the .plists to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this.
Apple ID (authorisation)
