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Hi, I received an email saying someone logged into my account from Malaysia. It seems like a strange email and when I opened the link i saw it wanted me to put my social security number so I wanted to ask Apple support myself if this is a legitimate email.

iPhone 8, iOS 12

Posted on Mar 7, 2019 1:18 PM

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Question marked as Apple recommended

Mar 7, 2019 1:50 PM in response to AutumnJayde

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.




The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

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