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Unable to Sign into iCloud on MacBook Pro

Model: MacBook Pro (Retina, 15-inch, Mid 2015)

OS: macOS Mojave Version 10.14.3

Processor: 2.8 GHz Intel Core i7

Memory: 16 GB 1600 MHz DDR3

Graphics: Intel Iris Pro 1536 MB


I was having issues with Notes synching, plus I kept getting prompted to set up two-factor identification. Whenever I entered my iCloud password to set this up, nothing happened. I then logged out of iCloud entirely, thinking it may help to just log back in then.


I now cannot log in to iCloud at all. I enter my Apple ID (blanked out in this screenshot), click "Next," enter my password, then click "Next" again. After spinning for a few moments, it takes me right back to the beginning and asks me to enter my Apple ID again.





MacBook Pro 15", macOS 10.14

Posted on Mar 7, 2019 5:54 PM

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3 replies

Mar 7, 2019 9:52 PM in response to tex792

From system preferences > iCloud your 2FA is not set up properly , in your screen shot again click on Create Apple ID and a query how could you sign out from iCloud account did you quit system preferences .

See the steps .


How to create a new Apple ID with two factor authentication from system preferences > iCloud



( a ) Open system preferences > click on iCloud and click on sign out , you can see a window stating do you want to keep a copy of your iCloud data on this Mac before signing out ? The boxes iCloud Drive , contacts , calendars , reminders are checked by default - so click on keep a copy . A pop up window will appear are you sure you want to stop updating and continue with sign out ( any documents not updated to iCloud Drive , will be moved to a folder named “ iCloud Drive archive in your home folder on this Mac ) so don’t click on “ cancel “ but " click on continue with sign out .



( b ) Then check the boxes of iCloud Drive , contacts , calendars , reminders and click on continue .

 a pop window will appear . Do you want to keep a copy of safari passwords on this Mac ? 

    ( 1 ) Delete from Mac ( 2 ) cancel ( 3 ) keep on Mac .

       So its optional you can select keep on Mac or click on delete from Mac ( as some user

 write down the safari passwords in a safe place and they can autofill it again ) .




( c ) It will prompt enter the Apple ID password for mail address to turn off find my Mac , so enter your Apple ID password and click on continue , a small circle will rotate , be patient .




( d ) After some time a window will appear showing iCloud lets you access your music , photos , contacts , calendars and more on your devices , automatically , your Apple ID would be written in the field , click on next .




( e) It will prompt to enter your apple id password , so enter the password ( it will take some time to fill up the password in the password field ) and click on next a small circle will rotate .




( f ) Click on create Apple ID , the circle rotates , your date of birth is used to determine which services to set up on this Mac .

( 1 ) Date of birth - Day [ ] , Month [ ] , Year [ ] , click on drop down arrows of day , month , year and fill up the credentials and click on next .




( g ) A window appears get started with your name , email address and password 

    Name [ First ] [ Last ]

    Email address - name@example.com

    This will be your new Apple ID 

    Get a free iCloud email address 

    Password required …….

    Verify ……..

Your password must be at least 8 characters long & include a number , an uppercase letter and a lower case letter .Fill up the credentials .

Check the box of apple news and announcements …..the terms and conditions and click on next .

Enter a phone number which can be used to verify identity via text message or phone call 

Phone number …….country code will be written .

Phone number ……… enter your trusted mobile number .

Verify with - text message , phone call its optional you can check the box for text message and fill up the credentials it will show .

Did not receive code , cancel , next .So click on next .




( h ) Terms and conditions - check the box of license agreement and click on agree , a circle will rotate a prompt will appear to enter your password for admin , so enter the admin password correctly and click on ok .




( I ) A window will appear .

   Use iCloud for your documents and data .

   Use find my Mac 

   The boxes for them are checked by default , then click on next .




( j ) Again , a window will appear allow find my Mac to use the location of this Mac ?

   Not now , allow , you have to click on allow .

You are signed with new apple id and password , check the box for Siri , wait for while after few minutes you will be able to move your cursor , click on iCloud Drive option button and check the box of documents and desktop .

You will notice that the box of keychain is checked but no option button is shown as this is Apple ID is created with two factor authentication .




Note : Write down the Apple ID and password in a safe place , also you can create only three Apple ID on iCloud domain using a single Mac .

Mar 9, 2019 5:01 PM in response to tygb

The response above is not helpful because I already have an Apple ID. The issue is that I signed out of iCloud on my computer, but I cannot sign back in with my existing Apple ID. When I put in my Apple ID and Password, I see the small circle rotating for a bit, and then the fields reset (Apple ID field goes blank, Password field goes blank).

Unable to Sign into iCloud on MacBook Pro

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