You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

anissa290 Author

Level 1

4 points

Can't play music or stop shuffling in Apple Music

I have a 6s with iOS 12.1.4. I want to switch from Spotify so I just activated an account today. Apple Music shuffled and only played the same 4 songs, after downloading about 100 of them. Also, I followed the instructions for turning off shuffle when one of those songs came on. This didn't work. So, I deleted those songs and now it shuffles without playing anything. I have restarted Apple Music and the phone. I don;t know what else to do.

Any suggestions, other than upgrading?

Thanks!

iPhone 6s, iOS 12

Posted on Mar 8, 2019 7:44 PM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,052 points

Posted on Mar 9, 2019 2:30 AM

now it shuffles without playing anything

I don’t know what that means.

Any suggestions, other than upgrading?

Upgrading what? The phone is fine for the subscription. Any of the subscription types is fine for this music service.

The Shuffle button above the album/playlist is not (only) a setting, but starts a new ‘random’ track from the list.

The Shuffle button in the currently playing card, below the other controls, is a setting. It changes color when ‘on’.

View in context

Can't play music or stop shuffling in Apple Music

Similar questions