Imessage error

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Level 1

4 points

Imessage error

Recently my imessage signed itself out after I rest my Apple ID and when I tried to sign back in it doesnt work. It asks me to put in my Apple ID details and when I do it says "An error occurred during authentication" in red down the bottom. I know that my details are correct as I have tried a few times and made sure that everything is right, I have even made a new Apple ID yet it still doesn't work.

i would just like to know whats wrong and the steps i can take to fix this.

thanks

MacBook Air 13", 10.14

Posted on Mar 10, 2019 8:54 PM

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Answer 1

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Eric Root

Level 10

684,057 points

Mar 10, 2019 9:00 PM in response to AngieC12

Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac

Message activation error

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.

You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.

There is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat

Apple Support using Twitter

Or fill out and submit this form.

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Imessage error

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