All of sudden Mobile Data disconnected/removed. i have tried to contact Airtel to report this issue and Airtel failed to resolve this issue. It was working properly before 5 days back and i noticed " Watch " App is asking me to "Set up Mobile Data" . I have asked Airtel to deactivate services related to Data plan and activate the same back.
They haven't resolved this issue till now.. (11.3.2019) Any Leads
Apple Watch Series 4, watchOS 5
You will need airtel to remove your faulty watch’s configurations from its server in your profile. It might have got created due to their bug or your mistakes while configuring.
Dont worry. Call 121, ask for technical help from Apple Watch team for watch’s cellular setup. They will have you do below steps.
It is related to Technical issue, AirTel itself confirmed that they are unable identify this issue. It was working absolutely with Jio Network. I had to PORT this number because of Intl Romaing issue with Jio , unless i did not face iWatch mobile data issue with Jio Network.
AirTel team is working on to resolve this issue since last 5 days.....
Have you got an update from Airtel? I bought series 4 watch yesterday and having issues setting the Mobile Data on the watch.
It says unable to configure data plan?
Please suggest if you still face the issue or if the issue has been resolved. If resolved, how?
you can switch over to jio if there is no response from Airtel. Did you contact Airtel appellate team to resolve this issue?
You have to follow up with Appellate team until resolve this issue and also keep sending reminder to them.
Srijan,
To whom did you marked mail ? if you are belong to karnataka please send it to appellate.kk@in.airtel.com.
Talk to support team for further follow up
Best Regards,
Muralidhar SV
i have the same issue with my apple watch from 1.5 month airtel cutomer care still doesnt understand the problem, they only ask to reset the phone and watch if the problem continues send the screen shot but nothing happens
will for a week let me know if any one can help
or ill switch to JIo network
can you please share email address of Appellate team, so that I can escalate my issue.
I am getting the same error “Unable to configure data plan” while trying to set up for using cellular feature on my Apple Watch 4 with Airtel network.
I am contacting Airtel support since last 4-5 days but haven’t got a resolution yet.
can you please share email address of Appellate team, so that I can escalate my issue.?
I am getting the same error “Unable to configure data plan” while trying to do set up for using cellular feature on my Apple Watch 4 with Airtel network.
I am contacting Airtel support since last 4-5 days but haven’t got a resolution yet.
Mobile data is not connecting at all right from day 1. Am tired of following up with Airtel Customer care for the last 2 days. Might have spoken to them some 20 times now (I call, they call, visited 2 stores!!!). They even made me change my plan (from one infinity to another... huff...) - did that too... but to no avail. The message has always been the same - "Your AirTel account is not eligible to enable mobile data on your Apple Watch. Contact AirTel for more information."
Whenever I speak to them, I always start at pairing the watch to the phone... nothing after that.
Will now write to the appellate as suggested by some members... will give it a try too... hope it works... and soon.
Hi
Can you plz tell me what should i write in the email, coz i m tired of sending them email and calling them everyday, i m facing this issue from last 2 months, they always reply me that this issue will be resolved in 24 hours, but i m still waiting it to get it resolved.
Plz Reply, Thanks
I have same problem, the message shows during adding mobile data that “unable to configure data plan”. I already tried N no. Of times & also switch off both devices, my Apple Watch series 4 & iPhone XR but still not working. Can you please give me email address of Appellate Team. So I forward my issue with them.
I am also facing the same problem since I have switch over my iPhone from 8 to xr it’s been now 48 hours Airtel has no answer i have tried every possible ways but still no results unable to configure data plan... thinking over to switch to jio...
Replaced apple watch with new one(Apple watch 5 LTE) and started this error. Called several time to customer care, they deactivated old pairing from backend, I tried again, did whole process multiple times, still the same error.
Hi. Yes my apple watch is update to ver 6.1. As per the callback received from Airtel support team I re-paired my watch and did get the welcome prompt message during the setup process. But after the setup was completed it still doesn't work. When I go to watch app in Mobile Data, I am getting 'Activating' message and nothing happens after that. It keeps on saying 'Activating'
I again wrote to Airtel team and they are now saying that it has been escalated and concern team is working on it. I am losing my patience now.
Here are the devices list showing in airtel myaccount.
Ok I thought you where trying to roam with your Watch and use a data plan on the Watch. As this won’t work currently
Unable to configure Data plan-iWatch series 4
