I have a message coming up on my iPad constantly asking me to enter my Outlook password which seems to be a necessary updating request. No dialogue box appears to do so, however, and nor does the keyboard come up, so I am stumped as to how I can do this. My only options are Cancel or Edit Settings neither of which is helpful. Without entering my password I am now receiving no new emails now which is pretty disastrous. Can you help?
iPad Pro, iOS 12
I have solved it! Searched through Edit Settings, and managed to work it out. Go to Passwords and accounts, not Mail, and from there you can select the Outlook account and the dialogue box appears to enter the password. Hope this helps someone else.
Another useful learning tip for you - in case you haven’t already noticed - when you are manually setting account credentials is that your Incoming (POP/IMAP) and Outgoing (SMTP) passwords are set separately for each account.
If you ever reset an email password, you must generally remember to update the password in two specific fields - one for your incoming server - and the other for your outgoing server.
Password required for Outlook
