Safari Hangs my MacBook Air

I am running a 2013 MacBook Air with 4GB and Mojave, V10.14.3. At least once each day, I must reboot to recover from Safari hanging the system. Chrome continues to work. The latest, infective effect is that my printer hangs, too. Rebooting instantly reconnected the HP laser printer. I have (a) deleted history, (b) removed add-on's and extensions, (c) applied all updates, and (d) reinstalled MacOS. Any other suggestions?

Posted on Mar 12, 2019 2:16 PM

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Mar 12, 2019 2:33 PM in response to quailwestcove

 1. Use  the latest release of Malwarebytes for Mac to remove malware/adware installed on your Mac.


     Install guide:       https://support.malwarebytes.com/docs/DOC-1817

     Uninstall Guide:  https://support.malwarebytes.com/docs/DOC-1190

     The installer may ask you to allow it in Security & Privacy  /System Preference. Allow it.

     Click the “Scan Now” button.

     Repeat the scan please.

     Once done quit Malwarebytes for Mac.

     Restart the computer, relaunch Safari holding the shift key down.



2. Additional steps to take, if necessary.

  1. Remove unknown profiles.

      System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.


  2. Remove unknown extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac

  3. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  4. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac       

    5. Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/

    6. Shutdown the computer from  menu. Start your Mac using the Power button. 

   

If this doesn't help.

Download EtreCheck: https://etrecheck.com/maspro  and post the report here.

      Click, “Free Download” button and then  “Click to download” button,

      open Downloads folder, click on it to open, and then select ”Open”.

      Click on the bouncing  EtreCheck icon in the Dock.

      “Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

      Click “Share Report” button in the toolbar, select “Copy report” .

      Paste the report when you reply.

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Safari Hangs my MacBook Air

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