Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I accidentally made an internal purchase in the Subway Surf app, which I did not want to do.

Hello! I'm sorry, I accidentally made an internal purchase in the Subway Surf app, which I did not want to do. Therefore, I ask you for help in order to cancel the purchase and return the money. Thanks in advance!




​[Re-Titled by Host]

iPhone 6s, iOS 12

Posted on Mar 13, 2019 5:44 AM

Reply
Question marked as Best reply

Posted on Mar 13, 2019 5:47 AM

Strictly speaking all purchases are final - after all, you can't very well return them: please see this page for information on requesting a refund:


https://support.apple.com/HT204084


However Apple have been known to be sympathetic in cases of error, so it's possible that they may allow you a refund as a one-off concession: however please be aware that they are under no obligation to do so.


Go to https://www.apple.com/emea/support/itunes/contact.html or https://reportaproblem.apple.com/?s=6 as suggested in the page linked to above.

1 reply
Question marked as Best reply

Mar 13, 2019 5:47 AM in response to Nikita321

Strictly speaking all purchases are final - after all, you can't very well return them: please see this page for information on requesting a refund:


https://support.apple.com/HT204084


However Apple have been known to be sympathetic in cases of error, so it's possible that they may allow you a refund as a one-off concession: however please be aware that they are under no obligation to do so.


Go to https://www.apple.com/emea/support/itunes/contact.html or https://reportaproblem.apple.com/?s=6 as suggested in the page linked to above.

I accidentally made an internal purchase in the Subway Surf app, which I did not want to do.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.