FaceTime on MacBook disconnects after a few seconds

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FaceTime on MacBook disconnects after a few seconds

I can make a FaceTime call from my MacBook, but it always disconnects after a few seconds. I then use my iPhone or iPad to make the same call and I never have an issues. What is wrong with my MacBook?

I have a 15'' MacBook Pro purchased in 2017. Processor is 2.9 GHz Intel Core i7, 16GB 2133 MHz LPDDR3 memory, with Intel HD Graphics 530 1536 MB. I'm running macOS Mojave Version 10.14.3

MacBook Pro 15", macOS 10.14

Posted on Mar 13, 2019 6:02 PM

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Answer 1

i_rina

Community Specialist

Mar 15, 2019 9:18 AM in response to joshua773

Hello joshua773,

Thank you for using Apple Support Communities!

I understand from your post that when making a FaceTime call on your Mac the call disconnects after a few seconds. The following article has information in the section titled, "If you need help with your connection or call quality" which may be useful in resolving this type of issue:

If FaceTime isn't working on your Mac - Apple Support

Best Regards.

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FaceTime on MacBook disconnects after a few seconds

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