I’ve tried searching this issue and found some that sound similar, but no working solutions. When I open some of my photos in my iMessages, the images have been replaced with the following:
These were very important pictures and I don’t know how to get them back. Can someone please help?
iPhone 6s, iOS 12
Since you are not the first user who has faced this kind of issue I am trying to probe further. Answers to some of my questions would stimulate my thought process and find a suitable answer to all my fellow users. I am trying to analyse what could have triggered this behaviour because my iPhone does not have such issue hence unable to simulate the problems that your are facing.
I would appreciate, If you can answer these please.
Answering this would help many who face this trouble and I am not able to find a solution or any remedy.
Thanks in anticipation.
Thanks for responding.
1) Some of the images are from June of 2018, and some are as far back as April of 2016
2) I texted these images to myself to make sure I’d always have them in case they were deleted from my photo album. I took the images on my phone initially however.
3) iOS user. I have an iPhone 6s
4) I believe iCloud since I’ve never connected my phone to my laptop. I will try that though and see what happens.
5) I do not believe I backup my text messages. This issue actually began when I was about to upgrade my phone and was worried about losing old text messages so I checked the box in my settings to include my messages as part of the backup. I never did upgrade my phone, but it’s then when I started noticing this issue. It started with a few photos/videos and has grown to more since.
6) Yes, I’ve tried that but nothing happens
7) Great question...let me check. So I just checked a message where someone sent me some images back in April of 2017. The images were not showing, but it said “Tap to Download”. I tapped each one, and all of them are now displaying the same “JPEG-Image” icon/thumbnail.
So it seems to me that when I decided to include my messages in the iCloud backup, that process did something and now I don’t have access to those pictures. I’m afraid to check the box again to include messages in my iCloud backup, but I will try connecting my phone to my laptop to see if that does anything. I’ll always await your response in hopes that you have a solution for me. Thank you again!
Old Photos in iMessage Are Just Grey “JPEG-Image” Now
