Wrong apple-id in App Store and I can’t change it

An older Apple-id is coming up in App Store and is asking for the password. I no longer use that id and don’t know the password. When checking, my current Apple-id is logged in and all appears to be fine. But when I try to update my apps, the old Apple id pops up and asks for the old password. Tried log log off and on, change password for my current Apple id, updated to the latest version. Nothing works.... Please help!

iPad Pro, iOS 12

Posted on Mar 14, 2019 10:07 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Mar 14, 2019 10:16 AM

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 




Purchase History Review

1 reply
Sort By: 
Question marked as ⚠️ Top-ranking reply

Mar 14, 2019 10:16 AM in response to Sage678

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 




Purchase History Review

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Wrong apple-id in App Store and I can’t change it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.