iPad factory reset without Apple-ID

Inherited an iPad 16Gb. Trying to reset it but need Apple-ID & PW from deceased owner. Nobody seems to know it. How can I complete this full reset without?

Posted on Mar 15, 2019 8:38 AM

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Question marked as Top-ranking reply

Posted on Mar 15, 2019 8:44 AM

Take the device, the original purchase receipt with the serial number, a copy of the death certificate, a copy of the will or a document that shows you inherited it, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.






5 replies
Question marked as Top-ranking reply

Mar 15, 2019 8:44 AM in response to UncleVinnie

Take the device, the original purchase receipt with the serial number, a copy of the death certificate, a copy of the will or a document that shows you inherited it, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.






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iPad factory reset without Apple-ID

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