Scopely - Star Trek Fleet Command

I'm very disappointed in this app. I have contacted the developer repeatedly about issues with purchases and bugs within the app. I am requesting a full refund for their inability to provide a stable game. I have given them three months of free testing and reporting. Events do not work as promised including rewards. Purchases of packs do not provide what is promised. Server updates take place and when the server comes back online I am left unshielded and easily raided for resources. I do not believe this app should be available via the itunes store as it does not properly work and does not represent the high standards I've come to expect from apple and its marketplace. I wish to be refunded for all in-app purchases related to Star Trek Fleet Command.

When I spoke to a representative on the phone I did not feel they properly understood the game and why my purchases were being disputed.