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Beth2311 Author

Level 1

4 points

Refund of an app that doesn't work with Apple update

I downloaded an app ("Blotter") for my macbook on the 4th of May this year. However, with the new "macOS Big Sur" upgrade, this app no longer works. I contacted the company and they told me that it will be a while before they fix the app to work on the upgrade and they suggested I should request a refund. However, I can't see far enough back in my purchase history to request the refund (it only shows payments up to last month that I can request refunds on). How do I get this refunded? Thanks

MacBook Air 13″, macOS 11.0

Posted on Dec 19, 2020 5:16 PM

Top-ranking reply

Dah•veed

Level 9

65,461 points

Posted on Dec 19, 2020 10:43 PM

Ask Apple directly.

Get Support -

https://getsupport.apple.com/

M1 Mac mini, macOS 11.1; Watch, series 5 GPS/cellular, watchOS 7.2; iPad Pro 2nd Gen, iPadOS 14.3; iPad Air 2, iPadOS 14.3; iPhone 12 Pro, iOS 14.3; TV 4th Gen, tvOS 14.3  HomePods, audioOS 14.3 and Airport Express w/ Airplay 2

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Refund of an app that doesn't work with Apple update

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