Apple Event: May 7th at 7 am PT
I recently purchased XS max and created a new Apple ID. I wanted to use the new one so that I logged out my old Apple account from my Macbook. I've been trying to login into imessage and facetime by using the laptop but it's not working. What's wrong? (imessage and facetime work perfectly with the phone)
MacBook Pro 15", macOS 10.14
What happens when you try? Error message(s)?
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Etrecheck – System Information
If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
What happens when you try? Error message(s)?
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Etrecheck – System Information
If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
imessage & facetime unable to login with a new Apple id
