Cannot Swipe down on either side of my iphone X notches

My Iphone X was functioning normally (aside the battery problem) till i discovered this morning that i cannot access both my control panel and notifications when i try sliding down on the topmost right corner and the topmost left corner of the the iphone X. It only brings up the search area instead of the the control panel and notification area. Someone pls help me ???!!!!! :(


iPhone X

Posted on Mar 18, 2019 4:55 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 18, 2019 5:14 AM

I would try restarting the device first, if that doesn’t resolve then look in Settings>General>Accessibility for Voice Over and see if it was turned on by accident.


You could go into Settings>Control Centre and toggle “Access Within Apps”, that might kick things going again.


Also give the screen a good clean with a microfibre cloth, and if you use a screen protector test without it.


If non of the above works you could try “Reset All Settings” in Settings>General>Reset, you will not loose any content but preferences get reset, so have your WiFi password hand.


Hope the above helps.

Similar questions

3 replies
Question marked as Top-ranking reply

Mar 18, 2019 5:14 AM in response to nanaK_2

I would try restarting the device first, if that doesn’t resolve then look in Settings>General>Accessibility for Voice Over and see if it was turned on by accident.


You could go into Settings>Control Centre and toggle “Access Within Apps”, that might kick things going again.


Also give the screen a good clean with a microfibre cloth, and if you use a screen protector test without it.


If non of the above works you could try “Reset All Settings” in Settings>General>Reset, you will not loose any content but preferences get reset, so have your WiFi password hand.


Hope the above helps.

Mar 18, 2019 6:06 AM in response to nanaK_2

I’ve heard of screen being unresponsive, especially in cold weather (but that’s usually intermittent) and Apple have an advisory out with regards to screen modules.


https://www.apple.com/uk/support/iphone-x-display-module-replacement-program/


I run an X (one of the first released) and have only had one issue with the screen, the oleophobic coating started to come off in places after a few months. They replaced the screen for me, and haven’t had any further problems, of course they may have took the opertunity to update associated hardware but not aware of that personally.


The only way to check if it’s not software related is to Restore the device as New, if it still happens then it’s a good chance it’s hardware and a visit to the Apple Store will be necessary to have then check it out.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot Swipe down on either side of my iphone X notches

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.