Position your face within the frame - nothing happens

My face ID wasn't working so I went to reset it. When I get to the first screen where is asks me to position my face within the frame - nothing happens. I tried a forced restart and issue still isn't resolved.

iPhone X, iOS 12

Posted on Mar 18, 2019 11:24 AM

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Posted on Mar 18, 2019 11:40 AM

There are troubleshooting steps here, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and if necessary, contact Apple Support.

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Position your face within the frame - nothing happens

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