Do Not Disturb mode ignores favorites and redirects them to voicemail

Since a few month I have the problem, that if I enable Do No Disturb mode every caller gets to my voicemail, even if the user is listed under my favorites. I also checked, that under Settings -> Do Not Disturb -> Allow Calls From -> Favorites is enabled. I was able to reproduce this problem on different iPhones with different Apple IDs (Already tried 6 different iPhones).


Here are the steps to reproduce the problem:


  • Goto Settings.app -> Do Not Disturb
  • Check that Allow Calls From: Favorites is set
  • Disable Repeated Calls (so you can test it more than once every 3 minutes)


  • Goto Phone.app -> Favorites
  • Check that the caller is in your Favorites list


  • Now enable Do not Disturb mode
  • Lock you iPhone


  • Call the iPhone from the other phone


Actual Result:

  • Caller gets redirected to the voicemail box


Expected Result:

  • The iPhone rings


Does anybody know how to fix this? I know a workaround would be to allow all callers in Do Not Disturb mode.


This bug is specially bad if you have a job where you have to be on standby.


I am on the latest iOS Version (12.1.4) but this problem exists now since a few month. I have also reported a radar: 46752611a few month ago, without any response yet.



iPhone X, iOS 12

Posted on Mar 18, 2019 11:27 PM

Reply
3 replies

Mar 19, 2019 1:11 AM in response to patrick.steiner

This is not a bug.


I am trying to explain the phenomenon as it happens. Before that you need to understand that VoiceMail is carrier specific service and is triggered and enabled at Carrier servers.


Now to your issue...

  • As soon as you enable DND your carrier servers stores this trigger and diverts all call to VoiceMail
  • The Carrier server does not have the list of favourites stored in your iPhone, for privacy reasons.




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Do Not Disturb mode ignores favorites and redirects them to voicemail

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