I downloaded this game couple of months ago and I’ve spent a fortune on gems for extras, it’s been save to the cloud and logged into Facebook. I’ve just upgraded to Xs and it’s not restored probably and 90% of game play is missing.
Im really unhappy and I’ve tried emailing them but I’ve had no reply. Even tried through the game and still nothing. So I’ve been on Facebook and similar people are having the same problem
please please can you’d help
iPhone XS, iOS 12
FIrst see if the App has “Restore Purchases”
https://support.apple.com/en-ca/HT204530
Check you don’t have restrictions
https://support.apple.com/en-ca/HT20439
If you were charged for the purchase and still can't restore, contact the app developer for support. You can also report a problem with the in-app purchase.
Or contact them
http://gram.gs/contact.html
Apple isn’t reading this.
this is an Apple user forum
There is nothing I can do for you.
we just give answers following the Apple support documents
in my own opinion. This app should have a restore purchases in settings, a lot of apps do that and you don’t even have to sign in and out of iCloud either.
Having said that, I don’t think Apple can help with this, it’s the App developer.
Try contacting them again with the link I gave you. See if they can restore purchases or give you credits
im so sorry this happened and you feel robbed.
So please don’t think nobody cares :)
I’ve already done that and still nothing. All my other games have fully restored par this one
Then it’s an issue with the app
I’ve done all this before I’d contacted you’s for help with this situation.
Is there nothing you’s can do?
I honeslty feel like I’ve been robbed and no cares that I’m massively out of pocket
MergeDragons!
