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User profile for user: shaneen208
shaneen208 Author
User level: Level 1
4 points

iPhone XS Max hearing issue when I make and receive calls

I had my iPhone xsmax replaced due to people could not hear me. On the new one I received I am now having the same issue again. Has anyone else had this problem and what can be done to fix it. It’s very frustrating.

iPhone XS Max, iOS 12

Posted on Mar 22, 2019 12:26 PM

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User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Posted on Mar 22, 2019 12:43 PM

Try Some Troubleshooting?


  1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
  2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
  3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.


If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


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User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Mar 22, 2019 12:43 PM in response to shaneen208

Try Some Troubleshooting?


  1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
  2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
  3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.


If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


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iPhone XS Max hearing issue when I make and receive calls

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