Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

It has taken the $15 from the gift card AND charged my credit card $15 as well!!

I am TRYING to use and iTunes gift card. somehow, it has taken the $15 from the gift card AND charged my credit card $15 as well!!

I want the $15 BACK on my credit card and I would STILL like to make my purchase FROM the GIFT CARD!!!

Even with a $30 credit, it keeps trying to bill my card AGAIN!!!!



[Re-Titled by Host]

Posted on Mar 22, 2019 1:17 PM

Reply
Question marked as Best reply

Posted on Mar 22, 2019 1:23 PM

visit reportaproblem.apple.com 


Request a refund for an App Store or iTunes Store purchase

https://support.apple.com/en-ca/HT204084


View your Apple ID balance

https://support.apple.com/en-ca/HT202359 

1 reply

It has taken the $15 from the gift card AND charged my credit card $15 as well!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.