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User profile for user: CygwinX
CygwinX Author
User level: Level 1
8 points

Macbook Pro "Spazzing Out" Lately...

Hi,

Long time Apple user, but first time posting here. Anyways...


Just recently my MBP has gotten much slower in just about every category: opening apps, closing apps, navigating in finder, beachballing, crashing multiple times a day, and more.


I haven't had any issues until the last 3-4 weeks. I have installed a few apps, and maybe they are the problem. But I really do not think they are. Private Internet Access, AppCleaner, and EtreCheckPro were all downloaded within the last three weeks, from their main websites.


Anyways, I ran EtreCheck and wanted to copy/paste/post it here and get some feedback. But I did not know if we are supposed to do that in our initial post (this one) or maybe first try some other things?


Here is some info about my device:


MacBook Pro (Retina, 13-inch, Early 2015)

Processor 2.7 GHz Intel Core i5

Memory 16 GB 1867 MHz DDR3

Graphics Intel Iris Graphics 6100 1536 MB


This laptop is my baby. It has always ran so smooth and I just absolutely love it. But I am thinking about doing a full reset.... maybe I just have too many apps installed?


Also, what is your guys opinion on Google Chrome? I know it hogs resources, but there is a pretty neat extension that allows you to force all tabs to "go to sleep/suspend." It's called "The Great Suspender." I don't know how much memory this actually frees up, if any at all. But it does have good reviews.


Anyways, I guess that is what I will start with. I really appreciate any help in advance, and again, I did just run the EtreCheck scan (free one), and it did show a few unsigned files, but there was nothing under "Major Issues" which i guess is a good sign? idk.


Should I just post the etrecheck data below? Thanks again! PS please don't tell me she is just getting old :(

MacBook Pro 13", macOS 10.14

Posted on Mar 22, 2019 5:50 PM

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User profile for user: CygwinX
CygwinX Author
User level: Level 1
8 points

Mar 22, 2019 6:22 PM in response to leroydouglas

Thanks so much for replying! here is the result of the command, and i uploaded the EtreCheck results as you said. Thanks again!


Last login: Fri Mar 22 13:14:04 on ttys000

MacBook-Pro-13:~ dillon-local$ df -H


Filesystem      Size   Used  Avail Capacity iused               ifree %iused  Mounted on


/dev/disk1s1    251G   158G    88G    65% 1016364 9223372036853759443    0%   /


devfs           343k   343k     0B   100%    1160                   0  100%   /dev


/dev/disk1s4    251G   2.1G    88G     3%       2 9223372036854775805    0%   /private/var/vm


map -hosts        0B     0B     0B   100%       0                   0  100%   /net


map auto_home     0B     0B     0B   100%       0                   0  100%   /home


/dev/disk1s3    251G   2.1G    88G     3%      64 9223372036854775743    0%   /Volumes/Recovery


EtreCheck version: 5.2 (5C006) Report generated: 2019-03-22 00:37:19 Download EtreCheck from https://etrecheck.com Runtime: 2:28 Performance: Excellent Problem: Other problem Description: Computer has drastically slowed down, and is now logging me out (its l ike the finer.app crashes and logs me out) every 20 minutes. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Hardware Information: MacBook Pro (Retina, 13-inch, Early 2015) MacBook Pro Model: MacBookPro12,1 1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1867  ok BANK 1/DIMM0 - 8 GB DDR3 1867  ok Battery: Health = Normal - Cycle count = 735 Video Information: Intel Iris Graphics 6100 - VRAM: 1536 MB Color LCD 2560 x 1600 Drives: disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 158.29 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 126 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 2.06 GB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk2 - TOSHIBA External USB 3.0 2.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - T*********T (Mac OS Extended (Case-sensitive, Journaled)) 2.00 TB (157.94 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.79 GB (89.10 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] (Shared - 1.07 GB used) APFS Mount point: /private/var/vm disk2s2 - T*********T 2.00 TB (1.84 TB free) Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/T*********T Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac iCloud Quota: 4.88 GB available System Software: macOS Mojave 10.14.3 (18D109) Time since boot: Less than an hour Notifications: /Applications/Safari.app 33 notifications /Applications/Day One.app/Contents/Library/LoginItems/Day One Helper.app one notification /Applications/MEGAsync.app one notification Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus apps: MalwareBytes Unsigned Files: Launchd: /Library/LaunchDaemons/PT.updd.plist Executable: /Library/PrivilegedHelperTools/PT.updd Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.malwarebytes.mbam.settings.daemon.plist Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Contents/MacOS/SettingsDaemon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist Executable: /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF Details: Exact match found in the whitelist - probably OK 32-bit Applications: 2 32-bit apps System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 173 Apple tasks [Running] 110 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 190 Apple tasks [Running] 109 Apple tasks Launch Agents: [Other] com.malwarebytes.mbam.frontend.agent.plist (? 1b555a92 - installed 2018-10-29) [Other] com.privateinternetaccess.osx.PIA-VPN.plist (? 352a723f - installed 2019-01-09) Launch Daemons: [Running] PT.updd.plist (? 0 - installed 2019-01-10) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-02-04) [Other] com.malwarebytes.mbam.rtprotection.daemon.plist (? 991ad0c3 - installed 2018-11-05) [Loaded] com.malwarebytes.mbam.settings.daemon.plist (? a40d558f - installed 2018-10-29) [Running] com.privateinternetaccess.vpn.daemon.plist (London Trust Media Incorporated - installed 2019-02-28) [Loaded] org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2018-09-17) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-03-11) [Running] com.privateinternetaccess.vpn.client.plist (London Trust Media Incorporated - installed 2019-02-28) [Loaded] mega.mac.megaupdater.plist (Mega Limited - installed 2019-03-22) User Login Items: Day One Helper (App Store - installed 2019-03-06) (Modern Login Item - /Applications/Day One.app/Contents/Library/LoginItems/Day One Helper.app) Google Chrome.app (Google, Inc. - installed 2019-03-04) (Application - /Applications/Google Chrome.app) MEGAsync.app (Mega Limited - installed 2019-02-07) (Application - /Applications/MEGAsync.app) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2018-12-13) BluetoothAudioPlugIn: 6.0.10 (Apple - installed 2019-02-09) AirPlay: 2.0 (Apple - installed 2019-02-09) AppleAVBAudio: 710.1 (Apple - installed 2018-12-13) BridgeAudioSP: 5.2 (Apple - installed 2019-02-09) iSightAudio: 7.7.3 (Apple - installed 2018-12-13) Time Machine: Skip System Files: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 250.79 GB - Disk used: 161.69 GB Destinations: T*********T [Local] (Last used) Total size: 2.00 TB Total number of backups: 1 Oldest backup: 2019-03-21 23:25:40 Last backup: 2019-03-21 23:25:40 M***5 [Local] Total size: 159.70 GB Total number of backups: 1 Oldest backup: 2018-10-03 22:32:30 Last backup: 2018-10-03 22:32:30 5 local snapshots Oldest local snapshot: 2019-03-21 02:34:58 Last local snapshot: 2019-03-21 23:01:59 Performance: System Load: 2.49 (1 min ago) 5.18 (5 min ago) 2.91 (15 min ago) Nominal I/O speed: 7.73 MB/s File system: 22.98 seconds Write speed: 823 MB/s Read speed: 1403 MB/s CPU Usage Snapshot: Type Overall System 14 % User 27 % Idle 60 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Google Chrome Helper (13) 24.43 % (Google, Inc.) Google Chrome 10.12 % (Google, Inc.) WindowServer 9.54 % (Apple) EtreCheckPro 4.96 % (Etresoft, Inc.) kernel_task 4.70 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (15) 1.13 GB (Google, Inc.) EtreCheckPro 534 MB (Etresoft, Inc.) Google Chrome 251 MB (Google, Inc.) kernel_task 234 MB (Apple) Finder 180 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.iCloudHelper 43 KB / 7 KB (Apple) mDNSResponder 14 KB / 13 KB (Apple) apsd 6 KB / 11 KB (Apple) CommCenter 11 KB / 5 KB (Apple) cloudd 8 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Energy (0-100) ( - ) Google Chrome Helper (15) 14 (Google, Inc.) Google Chrome 5 (Google, Inc.) WindowServer 3 (Apple) hidd 2 (Apple) Private Internet Access 1 (London Trust Media Incorporated) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 9.87 GB Used RAM: 4.04 GB Cached files: 2.09 GB Available RAM: 11.96 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-02-20 Gatekeeper Configuration Data (163) 2019-02-21 MRTConfigData (1.40) 2019-03-02 WhatsApp (0.3.2277) 2019-03-06 LimeChat (2.43) 2019-03-06 Day One (3.0.1) 2019-03-06 Monosnap (3.5.7) 2019-03-14 Nextcloud Client (2.5.1.20181204) 2019-03-20 Wire (3.7) 2019-03-21 Agenda (5.1) Clean up: /Library/LaunchAgents/com.malwarebytes.mbam.frontend.agent.plist /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent Executable not found /Library/LaunchDaemons/com.malwarebytes.mbam.rtprotection.daemon.plist -i Executable not found /Library/LaunchAgents/com.privateinternetaccess.osx.PIA-VPN.plist /Applications/Private Internet Access.app/Contents/MacOS/run.sh Executable not found Diagnostics Information (past 7 days): 2019-03-22 00:27:47 WindowServer Crash Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer Details: StartTime:2019-03-22 00:08:09 GPU:IG MetalDevice for accelerator(0x4a33): 0x7fe11f52a5d8 (MTLDevice: 0x7fe1 20844400) IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/IGPU@2/AppleInt elFramebuffer@0 Assertion failed: (isReady - DisplayID: 0x4280a40 Surface Use Counts: 2(1) 8(1) 10(3) FB RegID: 4294968291, On Glass SurfaceIDs: 2 8 10, Transactions: [ Act ive: SurfaceID: 2 ] [ Waiting: SurfaceID: 8 ] [ Waiting: SurfaceID: 10 ], Surface Use Counts: 3(0) 4(1) FB Driver Info: 0x11 0x4 0x2 0xffffffff 0x0 0x47bed000 0x47bed000 0x1 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x 0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 ), function CoreDisplay_NotReady, file /BuildRoot/Library/Caches/com.a pple.xbs/Sources/CoreDisplay/CoreDisplay-106.2/CoreDisplay/Display/Dis play.cpp, line 1900. 2019-03-21 01:16:54 bird CPU Executable: /System/Library/PrivateFrameworks/CloudDocsDaemon.framework/Versions/A/Support/bird 2019-03-19 18:16:07 Popcorn-Time.app Crash Executable: /Applications/Popcorn-Time.app End of report


Edit: It (EtreCheck) says that I am using MalwareBytes as my AV, but I am not. I initially installed it, but uninstalled a while ago. I currently do not use any AV if that matters at all. I think it is just the .pkg file it found and assumed.


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User profile for user: leroydouglas
leroydouglas
Community+ 2025
User level: Level 10
192,018 points

Mar 22, 2019 7:04 PM in response to CygwinX

MacBook-Pro-13:~ dillon-local$ df -H
Filesystem      Size   Used  Avail Capacity iused               ifree %iused  Mounted on
/dev/disk1s1    251G   158G    88G    65% 1016364 9223372036853759443    0%   /

<EtreCheck Results.log>



Storage is low but not critical with 35% free. .


The rule of thumb to keep SSDs at top speeds is to never completely fill them up. To avoid performance issues, you should never use more than 70% of its total capacity.


You can always boot of an external boot clone, this would bypass your internal PCIe SSD to rule out SSD hardware problems



Nothing jumps out of the report.


I would very your VPN software is up to date.


I see you have a couple app crashes (?)


2019-03-22 00:27:47 WindowServer Crash

2019-03-19 18:16:07 Popcorn-Time.app Crash





—So no mention of Kernel Panic Reports


—You can always Boot into Recovery (Command R) and from the dropdown menu: Utilities>  Disk Utility> run the First Aid on your Macintosh HD. If errors are found and repaired, run again until no errors reported.

Recovery  http://support.apple.com/kb/HT4718



—You can always  Try a SafeBoot  https://support.apple.com/en-us/HT201262

  Takes noticeable longer to get to the login screen, does a 5-10 minute disk repair before it fully boots up, and certain system caches, dynamic loader cache,  etc.  get cleared and rebuilt. You can log in and test in this environment, extensions etc are not loaded in safe boot mode. 


 

—Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 


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User profile for user: leroydouglas
leroydouglas
Community+ 2025
User level: Level 10
192,018 points

Mar 22, 2019 6:07 PM in response to CygwinX



Just recently my MBP has gotten much slower in just about every category: opening apps, closing apps, navigating in finder, beachballing, crashing multiple times a day, and more.
.

Anyways, I ran EtreCheck and wanted to copy/paste/post it here and get some feedback.

MacBook Pro (Retina, 13-inch, Early 2015)
Processor 2.7 GHz Intel Core i5
Memory 16 GB 1867 MHz DDR3
Graphics Intel Iris Graphics 6100 1536 MB

Google Chrome? I know it hogs resources



Welcome to the apple support communities CygwinX !


Mac does a good job managing RAM, even with a resource hog like Chrome. Unused RAM is wasted RAM.



First question is how much free storage space on the SSD ?

from the ~/Applications/Utilities/Terminal.app copy and paste:

 df -H



You can post the Etrcheck report in its entirety in the tool bar—Additional txt box:

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User profile for user: CygwinX
CygwinX Author
User level: Level 1
8 points

Mar 22, 2019 7:06 PM in response to leroydouglas

Perfect this is exactly what I was looking for.


Yes the crashing is actually the most annoying part. It just freezes for 3-5 seconds and then I am at the login screen. Happens a lot with PopcornTime (which I usually chalked up to the fact that it's PopcornTime).


What a relief to hear that nothing sticks out. And I am definitely going to try at least the first 2 suggestions, and maybe create another account and see how she behaves.


Thank you so much!!!! have a great day.

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User profile for user: leroydouglas
leroydouglas
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User level: Level 10
192,018 points

Mar 22, 2019 7:15 PM in response to CygwinX

Like the finer.app crashes and logs me out) every 20 minutes.



I find the above a curious statement— are you being logged out, such you simply log back in?

20 minutes like clock work?


I saw no mention of a Finder crash or a Kernel Panic in the report.


From the Finder>Go>Go To Folder, copy and paste:

/Library/Logs/DiagnosticReports


The panic report should have "panic" in the file name.

If you do have kernel panics, post 3 of them if available, each their own Additional Txt Box for easy of reading.




Worth a look at >System Preferences>Security & Privacy>General unlock the pad lock and verify both

General preference is not set to Require password

and Advanced preferences is not set to automatic log out

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User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
135,697 points

Mar 22, 2019 7:28 PM in response to CygwinX

Your report is full of the active pieces of MalwareBytes, it appear to still be running. That is nothing to worry about, as that is the least obtrusive third-party anti-malware available, because it does not scan your files non-stop, looking for patterns that might be problem (they are not).


You are running Chrome, candidate for biggest resource-hog on the planet. You should take another look at Firefox or Safari, which have gotten more recent updates and are now faster and more efficient than Chrome.


You are appear to be syncing files to the Internet with MegaSync. If you insist on syncing files to the web, and do not use Apple software to do it, your Mac will literally spend all day deciding which files need to be updated. (It has to check the date&time on every file on every drive, and keep doing that as long as your Mac is awake.) This is a tremendous waste of resources, and the web is not good place to store stuff to begin with, except to share your pictures and things like that. Your report show excessive use of Internet-related items that are not just attributable to web surfing.


Your Time Machine drive appear to be formatted as a Case Sensitive Volume, which means that your Backup drive COULD contain files that would collide with the same names, different case, on your Mac when doing a Restore. This is generally frowned upon. If you have the chance to reformat, you may wish to choose case insensitive the next time.


Your drive has accumulated at least one Time Machine local snapshot. This can make its drive slow down. When the space is needed, these snapshots will be dumped, but why collect them? Connect your drive at least every-other day to maintain good speed.


None of your diagnostic reports appears life-threatening.



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Macbook Pro "Spazzing Out" Lately...

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