Deleting my phone to return for replacement

I have to delete my phone before mailing it back. I just want to pay extra so they can do it themselves.

iPhone 8 Plus, iOS 12

Posted on Mar 24, 2019 3:24 AM

Top-ranking reply

ProustGiulio

Level 10

209,928 points

Posted on Mar 24, 2019 6:23 AM

Sorry, no. You have to do it, for security reasons. Follow the steps provided in this guide:

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

Regards

Giulio

View in context

Similar questions

Return dead iPhone to insurance I have received my replacement phone, but they want my old phone back. It doesn't show up on iCloud.com for me to erase it before I send it back. I took the SIM chip out of it and put it in my new phone to get it up and working. I'm concerned about sending it back un-erased. Can you help?
254 1
Where do I drop off my original damaged phone after getting replacement phone from apple care Trying to see where to drop off old damaged iPhone after getting applecare replacement
1173 3
where do i send my replacement phone too? where do i send my old phone back too when i already got my replacement?
1475 2

1 reply

Top-ranking reply

ProustGiulio

Level 10

209,928 points

Mar 24, 2019 6:23 AM in response to HELPiPhoneisKILLINGme

Sorry, no. You have to do it, for security reasons. Follow the steps provided in this guide:

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

Regards

Giulio

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Deleting my phone to return for replacement

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up