Airpods 2 sound pitches up or down when iphone screen wakes up or sleeps

Question

Airpods 2 sound pitches up or down when iphone screen wakes up or sleeps

This is my first set of Airpods, so I don't know if this is just a thing with them or not. I have an iPhone XS and brand new set of Airpods and when I'm listening to audio and the screen on my phone changes from on to off or off to on the sound in the Airpods will pitch up or down, respectively. It's not intermittent... it does it, everytime. Every time a notification wakes the screen, it pitches up for a second or so and then when the screen goes back to sleep, pitches down. It sounds like a turntable with a bad motor. I'm guessing its just a day-1 bug, but posting here in case there is a quick-fix.

Thanks!

iPhone XS, iOS 12

Posted on Mar 27, 2019 9:52 AM

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Answer 1

PmacG73

Level 1

4 points

Apr 4, 2019 2:14 PM in response to robertjkerr

have same problem. As with others when you turn off Alexa from hands free and accessing the microphone this seems to resolve (or work around) the issue.

i think it is the airpods as it does not happen when music is streaming from the phone's speaker.

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Answer 2

4cg4

Level 1

4 points

Apr 28, 2019 9:04 PM in response to robertjkerr

when I had this problem with my AirPods I deleted and re downloaded amazon music and it fixed the problem completely. If you can’t get it to work do a live chat with someone from Apple and they helped me to fix the problem

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Answer 3

Apr 6, 2019 8:57 AM in response to PmacG73

I’m having the same issue, iPhone 8 and second gen AirPods - only with Amazon Music and occurs every time the screen wakes or goes off. It’s very annoying as it does not happen with any other music source on the iPhone - I’m wondering if it’s a problem with the AirPods or with the Amazon app (although I can’t replicate if using Bluetooth to any other speaker)

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Answer 4

deggie

Level 10

167,775 points

Apr 6, 2019 9:08 AM in response to 1969ajb1311

If it did it with Apple Music, Spotify, Pandora, etc. it would be the AirPods, since it does it only with Amazon it is going to be their app. Look for an update.

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Answer 5

deggie

Level 10

167,775 points

Apr 18, 2019 4:48 PM in response to gracer_34

In the Amazon Music app turn off Alexa's microphone.

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Answer 6

Mar 28, 2019 12:42 PM in response to Michael Bamsey

I am having this problem on my iPhone XS as well. Driving me nuts. I actually switched back to AirPods Gen1 it was so bad. But in further testing, I have found that it only seems to occur when listening to Amazon Prime music. If I listen to music through iTunes or Spotify, I'm not able to reproduce. I further paired the AirPods Gen 2 to my iPad and listened to Amazon Prime Music there - and was unable to reproduce. So, for me, the issue seems to be localized to my iPhone XS and Amazon Prime Music...

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Answer 7

Apr 18, 2019 4:42 PM in response to Michael Bamsey

This is happening with mine as well. I only have amazon music, and I find it quite frustrating when the pitch keeps changing every time I turn on or off my phone.

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