The other day, my Safari icon bounced up and down. I ignored it because I am a grad student with a deadline, and I've been infected by malware twice in a few months now. I went to try yet again to get the malware off - I am not a techie, btw - and clicking on the icon is now useless, it does not respond at all. Any ideas? Thank you!
Download and run the free version of Malwarebytes. It was developed by one of the long time and highly respected contributors to these forums.
Also download and run Etrecheck. Copy and paste the results into your reply.
Etrecheck is a diagnostic tool that was developed by another of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
Use the Add Text button to include the report in your reply:
Also assign Full Disk Access to Etrecheck so that it can get additional information from the Console and log files for the report:
Download and run the free version of Malwarebytes. It was developed by one of the long time and highly respected contributors to these forums.
Also download and run Etrecheck. Copy and paste the results into your reply.
Etrecheck is a diagnostic tool that was developed by another of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
Use the Add Text button to include the report in your reply:
Also assign Full Disk Access to Etrecheck so that it can get additional information from the Console and log files for the report:
I hope the article below assists you:
https://support.apple.com/guide/safari/if-you-cant-open-a-safari-window-ibrw1077/mac
A few questions, if I may:
To boot into Safe Mode, do the following:
You should also boot your Mac in Recovery Mode and run Disk Utility to see if it discovers and fixes anything.
If the problem persists, you may also want to zap your PRAM, so that your system is restored to its default settings. If you need help with this, let me know, and I will be happy to assist you.
Finally, you may want to reset the SMC. Again, I can help you with this if you don't know how to do it.
If worse comes to worst, you may have to reinstall Mojave, either from a Time Machine backup, or from some other backup, or by going into Recovery Mode, unless you have the full 6 GB installer app on hand.
Let me know how it goes. Thanks.
Thank you. I am not capable of doing all of those things, and my computer is not capable of doing the first. I cannot shut it down - along with Safari being completely dead, Google Chrome will not close. I will try to make an appointment at the Apple Store again - I am a full time grad student and this situation is untenable. Thank you for generosity, knowledge, and help. p.s. I know I have Maftask, and my Firefox browser has Searchitnow. I removed Maftask a few months ago, but I cannot find it in any of the places I found it last time or where online forums tell me I can find it. Very disappointing I can't make an appt at Apple based on this issue. I do not know how to fix my car either but my dealer will fix my car issues for me...
I don't understand some of your comments. What do you mean you cannot shut down your Mac? All you have to do is hold down the power button on the bottom, back left side for a few seconds, and it will shut down.
I can help you with the other things I suggested you try, if you are willing to follow my instructions closely. Let me know. Thanks!
What do I do if Safari won't open at all?
