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I bought an iPhone from T-Mobile being unlocked for any carrier. I tried to install a cricket SIM card and it doesn’t want to work , I called T-Mobile and told me to contact apple customer care

iPhone 7 Plus, iOS 10

Posted on Mar 27, 2019 5:47 PM

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Answer 1

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Lawrence Finch

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Mar 27, 2019 5:49 PM in response to zaida88

Apple can't do anything if the phone says "invalid SIM". That means that T-Mobile did not unlock it. See if this link helps-->How to unlock your iPhone for use with a different carrier - Apple Support

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Answer 2

KiltedTim

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Mar 27, 2019 6:00 PM in response to zaida88

If you bought it from T-Mobile, then it is not unlocked. The only place to buy an unlocked phone is directly from Apple.

You will have to have it unlocked by T-Mobile. See the article linked to by Lawrence above.

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