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My iPhone XS Max is struggling with recovery. An unknown error has occurred (14)

tried restoring XS Max comes back with “An unknown error has occurred (14)”


iPhone XS Max, 12

Posted on Mar 27, 2019 6:35 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 27, 2019 6:43 PM

See this article: https://support.apple.com/en-us/HT204770#usb


Check your USB connections

If you see error 4005, 4013, or 4014, use these steps.

If you see one of the errors below, check your USB connection, USB cable, USB port, or computer:

    • 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643–1650
    • 2000, 2001, 2002, 2005, 2006, 2009
    • An error that includes "invalid response"

Here's what to check. Try again after each step:

    1. Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable. 
    2. Switch to a different USB port on your computer. Don't plug into your keyboard.
    3. Switch to a USB port on a different computer.
    4. If you still see the error, check for other USB issuescheck your third-party security software, then check your hardware.

If you still see an error, contact Apple Support.

1 reply
Question marked as Top-ranking reply

Mar 27, 2019 6:43 PM in response to McD2260

See this article: https://support.apple.com/en-us/HT204770#usb


Check your USB connections

If you see error 4005, 4013, or 4014, use these steps.

If you see one of the errors below, check your USB connection, USB cable, USB port, or computer:

    • 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643–1650
    • 2000, 2001, 2002, 2005, 2006, 2009
    • An error that includes "invalid response"

Here's what to check. Try again after each step:

    1. Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable. 
    2. Switch to a different USB port on your computer. Don't plug into your keyboard.
    3. Switch to a USB port on a different computer.
    4. If you still see the error, check for other USB issuescheck your third-party security software, then check your hardware.

If you still see an error, contact Apple Support.

My iPhone XS Max is struggling with recovery. An unknown error has occurred (14)

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