Unable to import photos Error 9912

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Level 1

9 points

Unable to import photos Error 9912

I am trying to import over 700 photos from my camera XQD card to Lightroom. The import started and some 100 photos were imported successfully. But 615 photos were not. Importing to Photos gave exactly the same result. In Photos I received the message "The operation couldn't be completed (com.apple.ImageCaptureCore error 9912)". The problem is clearly with Apple, not Lightroom and not my Nikon D500 camera.

I have successfully imported thousands of photos in the past, although I did have a problem with some photos a few weeks ago, which after several attempts cleared itself.

Can someone explain the problem and provide a solution please.

MacBook Pro 15", macOS 10.14

Posted on Mar 30, 2019 3:12 AM

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Answer 1

Best reply

Old Toad

Level 10

207,661 points

Mar 30, 2019 9:10 AM in response to Bantati71

Have you tried using Image Capture to download the image files to a folder on the Desktop and then try to import from there?

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Answer 2

Apr 14, 2019 6:49 PM in response to Bantati71

Having the same problem from my iPhone 7S+ to the laptop. First few times I received a few pop ups for 13 videos & images indicating there was an error with them and asking if it should skip. After it would recognize over 300 + needing import and go through process, but only give me 3 pics at the end. I unplugged, troubleshot and ended apple mobile device, restarted all and tried again. Now it just tells me there are no photos to import even though they are visible on the phone and in their respective folders on the laptop.

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Answer 3

Old Toad

Level 10

207,661 points

May 26, 2019 9:38 AM in response to sciblu

Aren't you reading the posts in this thread? See this post.

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Answer 4

Bantati71 Author

Level 1

9 points

Mar 30, 2019 12:45 PM in response to Old Toad

Dear Old Toad,

Thanks for your advice, which coincides entirely with that I received from someone on the Mac Help Forum. It worked, so I am very pleased!

Grateful for your response.

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Answer 5

sciblu

Level 1

4 points

May 26, 2019 5:22 AM in response to Bantati71

Could you please share how you got your images to download? I am having this problem as well. Thanks!

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Answer 6

Bantati71 Author

Level 1

9 points

May 26, 2019 10:22 AM in response to sciblu

Quite simple really, I was able to do it using Image Capture. Someone else on the forum told me about this. Just open Image Capture and follow the logic.

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Unable to import photos Error 9912

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