I have a problem with my camera and I’ve tried everything to fix it

I have a iPhone 7 about a year ago I was at a party and went to take a picture and my rear camera said “ flash is disabled your iPhone needs to cool down before during the flash” I then put it inside because I thought I was to hot and so to camera and flashlight haven’t worked since I saw online that others had the same problem but I tried clearing the app, restating settings, sighing out and then sighing back in, restarting, rebooting everything I have contacted Apple but they too had no answers for me pls I am looking for anything to help me and I am very disappointed in my iPhones camra performance concidering I nearly had it a year when it broke

iPhone 7, iOS 12

Posted on Mar 30, 2019 9:54 AM

Reply
1 reply

Mar 30, 2019 1:01 PM in response to Mikayla44

I think you are saying the camera failed about 1 year ago, and it was almost 12 months old when it failed. At the time it failed your phone may still have been in warranty, but now it is too late unless you have AppleCare. The only thing I can suggest is Contact Apple Support and have the phone assessed by Apple. After a hands-on examination they will advise repair options.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I have a problem with my camera and I’ve tried everything to fix it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.