You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New Iphone XS Max Black Screen

Does any one have a problem like me? My iphone XS max turns into a black screen and cannot be opened or charged. It happens out of the blue. This is the third time happening to me and this time phone is not responding to anything at all.

Last 2 times, it happens for a few hour and when i tried to charge it with cable, the screen with apple logo pop back and the phone was running again.


iPhone XS Max, iOS 12

Posted on Mar 31, 2019 8:37 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 31, 2019 8:39 AM

I suggest you call Apple support. And then arrange an appointment with your local Apple store. As this should not behaving like this for a new iPhone. Check you have updated to iOS 12.2

1 reply

New Iphone XS Max Black Screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.