Proximity Sensor problem when talking

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Proximity Sensor problem when talking

My brand new XS Max has a really major problem that happens on just about every phone call - basically mid conversation, I'll either go on mute, put the call on hold or I'll hear the tone of keypad numbers being pressed (and when I take my face off the phone, it has indeed pressed several).

I started with a factory reset on my phone. Then I took my phone into the apple store and they completely replaced the screen on my phone. Nothing has worked.

Any ideas???

iPhone XS Max, iOS 12

Posted on Apr 2, 2019 11:37 AM

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Answer 1

Top-ranking reply

Nick8228

Level 1

9 points

Apr 2, 2019 2:09 PM in response to jaredfromrockville

You can try a restore through ITunes as iOS May have become corrupt.

It May however be a hardware issue and the proximity sensor is unable to communicate with the phone. The Face ID sensors come in one assembly and need to be replaced, not just the screen. This is not your fault, you should be able to get a new phone under warantee.

Make sure you back up your data through iCloud as Apple may find it necessary to reset your phone while they are repairing it.

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Answer 2

Apr 2, 2019 12:58 PM in response to jaredfromrockville

You need to hold the phone against your face. If you tilt it away from the side of your face so that light gets to the proximity sensor then the screen becomes touch sensitive again. The other possibility is you have a case on the phone that is interfering with the proximity sensor.

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Answer 3

Apr 2, 2019 1:30 PM in response to Lawrence Finch

I've tried it with and without a case, same situation. I am sure it's not an issue of how i'm holding the phone to my face. I've been using an Iphone for like 10 years and this problem is unique to this new phone.

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Proximity Sensor problem when talking

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