Photos "Not Connected to the Internet"

Question

Level 1

8 points

Photos "Not Connected to the Internet"

Hi

I have been through posts and no one seems to have an answer for this. I have a Mac Pro 2013 with High Sierra (all latest updates) directly connected to the router with a Cat6 cable. Broadband Speed is 70mg download and 10 upload. Everything else on the machine works fine, safari, Xcode etc no issues connecting to the net. Yet no matter what I do I cannot get photos to connect.

I have also noticed that safari bookmarks keep disappearing, so I am wondering if it is an iCloud issue, although service section says its fine.

Any ideas

cheers

Mac Pro, macOS 10.13

Posted on Apr 3, 2019 6:13 AM

Reply

Answer 1

Top-ranking reply

léonie

Level 10

200,651 points

Apr 3, 2019 7:20 AM in response to popeyesfx

Do you have some third-party security software installed? A firewall or antivirus filter? This could be locking the access to Apple's cloud servers.

Also, some users reported, that they could not use iCloud Photos Library, if they did not connect to a Wi-Fi, while running macOS 10.13 High Sierra.

Could you upgrade your Mac to macOS 10.14 Mojave?

Reply

Answer 2

léonie

Level 10

200,651 points

Apr 7, 2019 8:45 AM in response to popeyesfx

After disabling the third-party software, you may also try to restart the Mac in Safe Mode to clear the caches. Safe Mode will disable all third-party system additions, see: https://support.apple.com/en-us/HT201262

Does the iCloud sync start in safe mode? Your Mac will be terribly slow in Safe Mode, so restart the Mac normally, when you are done with testing.

Reply