Cellular error

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Level 1

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Cellular error

So recently my cellular data simply stopped working and I have no service. When going to settings it tells me “an update is required to use cellular data” but my phone is updated to the most recent update. Also Apple support suggests that there might be an issue with the cellular modem but I don’t know what that means or how to fix it. I have tried restarting my phone but it only fixed for 10 min and then reverted back to saying there was an error. What should I do? The rest of my family who share my service provider have no issues.

Posted on Apr 3, 2019 7:55 AM

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Answer 1

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SravanKrA

Level 10

449,940 points

Apr 3, 2019 7:58 AM in response to Haley___

Carrier Update and iOS update is different

You can manually check for and install a carrier settings update with these steps:

Make sure your device is connected to a Wi-Fi or cellular network.
Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

Update your carrier settings on your iPhone or iPad - Apple Support

https://support.apple.com/en-in/HT201270

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Answer 2

Haley___ Author

Level 1

9 points

Apr 3, 2019 8:03 AM in response to SravanKrA

I appreciate the suggestion, but unfortunately I had no available update for my carrier settings either.

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Answer 3

Haley___ Author

Level 1

9 points

Apr 3, 2019 8:23 AM in response to Lawrence Finch

Thank you. The field was blank so I scheduled a Genius Bar appointment.

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Answer 4

Apr 3, 2019 8:14 AM in response to Haley___

Go to Settings/General/About and scroll down to view Modem Firmware. If the field is blank you need to make a genius bar appointment as this is a problem that can only be fixed by Apple.

If there is a value in the Modem Firmware field try restoring the phone using iTunes on your computer. Note that you need iTunes version 12.8 or later. If that doesn't resolve the problem it is back to the genius bar-->Genius Bar Reservation and Apple Support Options - Apple

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Cellular error

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