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Question: Backing up iPhone with broken screen

I have an iPhone X device, which it's screen's LCD has broken.

The screen it self is looking brand-new, but a seller at a local phone repairs store said the LCD has been broken.

I bought a new iPhone XS, the problem is that I cannot back up my iPhone X as the screen doesn't work and I think my computer isn't trusted by my iPhone X, though I'm pretty sure I've connected the phone few times to the computer..

Anyway I'm looking for a solution so I can transfer my stuff back to the new iPhone without buying a new screen.


I need to backup iPhone X with broken LCD (Totally black) that has not trusted any of my computers.

iPhone X, iOS 12

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Apr 3, 2019 1:27 PM in response to alon273 In response to alon273

Are you absolutely certain you don't have an iTunes or iCloud backup? If not, then the link below is to an Apple Communities thread from Sept. 2017, that discusses an UNCONFIRMED SOLUTION, which may be cheaper than having the screen replaced on your iPhone X, ($29 in warranty/$279 out of warranty) and likely won't risk you losing any data from having the screen replaced.

(Note: If you are technically challenged, have someone who isn't, help you.)


Apr 3, 2019 1:27 PM

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Apr 3, 2019 1:31 PM in response to alon273 In response to alon273

Your iPhone X suffered a catastrophic event. Once a catastrophe occurs, it’s too late to create a backup. The backup must occur first.

The analogy would be having a bad automobile accident and then deciding it would be a good time to have some automobile insurance.

Apr 3, 2019 1:31 PM

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Question: Backing up iPhone with broken screen