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higgins201 Author

Level 1

4 points

"stuck select a wireless network screen"

iPnone 6 is stuck on "select a wireless network screen" will not let me cancel or turn phone off. unable to do anything on phone

iPhone 6, iOS 12

Posted on Apr 4, 2019 9:05 AM

Top-ranking reply

i_rina

Community Specialist

Posted on Apr 5, 2019 2:29 PM

Hi there, Higgins!

After reading your post here in the Apple Support Communities, it sounds like your iPhone has gotten to the part of setup prompting you to connect to a wireless network, but has become unresponsive. I'm happy to help!

To troubleshoot a device that is unresponsive, you can use the steps outlined in the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support. The first section, "If your screen is black or frozen", discusses your issue directly. If you follow those steps and still cannot get the iPhone to respond, use the steps in the "If your device turns on but gets stuck during start up" section.

Should you need additional help after that, please get in touch with Apple Support directly: Contact Apple Support.

Have a wonderful weekend!

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